Job Description

This position is responsible for handling low level support of service requests for Calvary Chapel, setup, removal and maintenance of end user workstations, weekend service needs, and meeting company and user requirements.

Job Requirements

• Prioritize and respond to support requests (i.e., telephone, e-mail, support-portal and personnel requests) and resolve technical issues ^f1
• Provide friendly, courteous, and quality IT support for all users (staff and volunteers)
• Prioritize, identify and/or escalate tickets to resolve them in a timely manner
• Document actions during the ticket resolution and ensure timely resolution
• Perform installation, configuration and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines
• Ability to complete multiple simultaneous projects in a timely manner
• Walk staff and/or volunteers through problem-solving process ^f2
• Create accounts on different OS and SaaS platforms as part of on-boarding process
• Support audio and video equipment in conference rooms and classrooms
• Manage and monitor internal assets to ensure accurate inventory records
• Stay current with IT environment, changes and updates
• Associates Degree and/or current college student and/or 1+ year help desk experience and/or training
•  Other duties as assigned by supervisor ^f3

Required Skills

• Must have good technical understanding and ability to pick up new tools quickly

• Computer Skills
• Windows 10 basic troubleshooting

• Maintain confidentiality of all personal and company information
• Possess excellent writing and language skills; ability to effectively communicate information and ideas in written and graphical format
• Efficient task switching ability
• Ability to work independently and/or as part of team
• Attention to detail
• Basic troubleshooting of LAN/WAN
• Basic printer troubleshooting
• Possess the desire to learn new tasks

Other Qualifications

•  Calvary Chapel must be your home church and consider Pastor Mark your senior pastor

·         Demonstrate a personal relationship with Jesus through spiritual and moral integrity ^f4

·         Fruit of the Spirit is consistently displayed in your life ^f5

·         Be a reflection of God’s love to colleagues and visitors ^f6

·         Mature, ongoing relationship with Christ and regularly attend church service

·         Servant-heart and optimistic attitude ^f7

·         A dependable team player who understands unity and works well with people ^f8

·         Ability to set boundaries to limit non-work-related communication

·         Ability to stay within the parameters of the job description when on the clock

·         Flexibility and ability to work with volunteers and people on staff

·         Organized, ongoing learner

·         Self-starting – can work with little supervision or direction