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Calvary Chapel Academy Desk Top Technician

Calvary Chapel Academy

FLSA Status: Non-Exempt (Full-Time)

Hours: 40 hours per week

Reports to: Director, IT

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Job Description

This position is responsible for handling high level support of service requests for Calvary Chapel Academy; diagnosing and resolving technical hardware and software issue; setup, removal and maintenance of end user workstations and network performance, meeting company and user requirements. As an employee, we expect you to conduct yourself in a manner that reinforces Calvary Chapel’s Beliefs, Core Commitments and Mission Statement of Win, Disciple and Send. Romans 1:16

Job Requirements

Culture – This is a critical component. As an employee, we expect you to conduct yourself in a manner that reinforces the core values and mission of Calvary Chapel
Work with school Administration to monitor and secure network and Wi-Fi access used by students and staff 
Work with school Administration to establish annual I.T. budget and plan and execute school technology plan as per accreditation requirements 
Prioritize and respond to support requests (i.e., telephone, e-mail, support-portal and personnel requests) and resolve technical issues f1
Provide friendly, courteous, and quality IT support for all users (staff and volunteers)
Prioritize, identify and/or escalate tickets to resolve them in a timely manner
Document actions during the ticket resolution and ensure timely resolution f10
Perform installation, configuration and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines
Ability to complete multiple simultaneous projects in a timely manner
Capable of resolving more complex issues requiring detailed systems and applications knowledge
Maintain daily performance of computer and projection systems f2
Maintain and control software tracking
Walk staff and/or volunteers through problem-solving process f5
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), Wireless Networks (WLAN) and other systems
Create accounts on different OS and SaaS platforms as part of on-boarding process f3
Support audio and video equipment in conference rooms and classrooms f7
Manage and monitor internal assets to ensure accurate inventory records
Stay current with IT environment, changes and updates
Pursue, recommend and implement new methods, processes and materials/equipment for improvement
Provide mentoring and guidance to less experienced personnel to increase their technical knowledge and skills f9
Research and suggest orders for IT set up for new employees of Calvary Chapel Academy as well as any employee upgrades/replacements. Write purchase orders if needed with approval from the Principal 
Associates degree and/or 3-5+ years help desk experience and/or training
CompTIA A+ and Network+ certification is preferred
Complete periodic downloads/uploads and data syncs between multiple software platforms used by the school f6 
Function as a productive part of the church staff and attend staff meetings
Other duties as assigned by supervisor 

Required Skills

Must have good technical understanding and ability to pick up new tools quickly
Previous IT helpdesk and ticketing system experience 
Knowledge of and experience with routers, switches, network connections and devices
Computer Skills
    o    Knowledge of Active Directory, Print Server, and DHCP
    o    Advanced knowledge of Windows office/Microsoft OS and other Microsoft products
    o    Knowledge of computer hardware components and peripherals
    o    Intermediate knowledge of SMTP, DNS, DHCP, VPN and Terminal Services
    o    Learn and work with new technology 
    o    Knowledge of MDM technologies 
Maintain confidentiality of all personal and company information f4
Possess excellent writing and language skills; ability to effectively communicate information and ideas in written and graphical format
Efficient task switching ability f8
Ability to work independently and/or as part of team
Attention to detail

Other Qualifications

Demonstrate a personal relationship with Jesus through spiritual and moral integrity 
Fruit of the Spirit is consistently displayed in your life f11
Be a reflection of God’s love to colleagues and visitors 
Mature, ongoing relationship with Christ and regularly attend church service
Servant-heart and optimistic attitude 
A dependable team player who understands unity and works well with people  
Ability to set boundaries to limit non-work-related communication
Ability to stay within the parameters of the job description when on the clock
Ability to maintain confidentiality of information
Flexibility and ability to work with volunteers and people on staff
Organized, ongoing learner 
Self-starting – can work with little supervision or direction

Scripture References
> f1 So, we ourselves should support them so that we can be their partners as they teach the truth. 3 John 1:8
> f2 Make it your goal to live a quiet life, minding your own business and working with your hands… 1 Thessalonians 4:11
> f3 But everything should be done in a fitting and orderly way. 1 Corinthians 14:40
> f4 Let each of you look not only to his own interests, but also to the interests of others. Philippians 2:4
> f5 For the Lord gives wisdom; from his mouth come knowledge and understanding. Proverbs 2:6
> f6 Commit your work to the LORD, and your plans will be established. Proverbs 16:3
> f7 Therefore encourage one another and build one another up, just as you are doing. 1 Thessalonians 5:11
> f8 Make every effort to keep the unity of the Spirit through the bond of peace. Ephesians 4:3
> f9 Let us not become weary in doing good, for at the proper time we will reap a harvest if we do not give up. Galatians 6:9
> f10 Do nothing out of selfish ambition or vain conceit. Rather, in humility value others above yourselves. Philippians 2:3
> f11 But the fruit of the Spirit is love, joy, peace, forbearance, kindness, goodness, faithfulness, gentleness and self-control. Against such things there is no law. 
              Galatians 5:22-23


One True and Living God
There is one true and living God eternally existing in three persons: the Father, the Son, and the Holy Spirit, all equal in power and glory. This triune God created all things, upholds all things, and governs all things. God is all-powerful, all-knowing, and present everywhere. 1 John 5:7-8

The Bible
The Bible consists of the 66 books of the Old and New Testament. The Bible is the only inspired, infallible, and authoritative Word of God. It is God's mind to us. 2 Timothy 3:16; 2 Peter 1:20-21

God the Father
God the Father is an infinite, personal Spirit perfect in every way: holiness, wisdom, power, and love. He hears and answers prayer and interacts with mankind. 1 Corinthians 8:6; Ephesians 4:6; James 1:17

Jesus Christ
Jesus Christ, God's only begotten Son, conceived by the Holy Spirit - fully God and fully man. Born of a virgin, as predicted by Scripture, He lived a sinless life and performed miracles while on Earth. He accepted death on the cross as a sacrifice for our sins, and was raised from the dead on the third day. He revealed himself to many before returning to Heaven as predicted in Scripture. We believe He will return to earth again. John 1:1; Romans 1:4; Colossians 1:15; Colossians 2:9, 1 Timothy 3:16; Galatians 4:4; Philippians 2:8; 1 Timothy 2:5; 2 Corinthians 5:21; 1 Corinthians 15:3-5; 1 Thessalonians 4:16

The Holy Spirit
The Holy Spirit is the third person of the Godhead. We believe that at salvation the Holy Spirit regenerates and indwells and seals every believer in the Lord Jesus Christ. He is our comforter, helper, teacher, and guide. (1 Corinthians 12:13; Matthew 12:31; Ephesians 4:4-6; John 14:26) The Holy Spirit helps to conform us to the likeness of Christ. We also believe that the Holy Spirit empowers us to live as witnesses for Christ and that comes from an experience of the Holy Spirit coming upon a believer to empower them as we see in the book of Acts. That event of being filled or baptized in the Spirit needs to translate into a lifestyle of continuing to be filled, led, and empowered by the Holy Spirit as Paul teaches in Ephesians 5:18. We believe that all the gifts of the Holy Spirit are available to His church today just like they were in the Early Church. John 14:16-17; John 16:7-11; Titus 3:5-6; Romans 8:9; 1 Corinthians 6:19-20;Ephesians 1:13-14; Acts 1:8; Titus 3:5-6; Romans 12:6-8; 1 Corinthians 12-14; 1 Peter 4:10-11

Our sin separates us from a Holy God. We all sin, both by nature and by choice. The only way we can have a relationship with God is by turning from our sin and accepting Jesus Christ as both Savior and Lord. Romans 3:21-26 

Water Baptism and Communion
We water baptize new believers and regularly take communion. These practices were instituted by Christ, taught by the apostles, and practiced by the early church. God's ordinances demonstrate our living faith and obedience to Christ. Matthew 28:19-20; 1 Corinthians 11:23-25

We believe that God created mankind male and female. Men and women are both created in the image of God, and as such, they are equal in value, dignity, and worth, but different in function so as to complement and complete each other. God instituted monogamous marriage between male and female as the foundation of the family and the basic structure of human society. Therefore, we perform marriages in accordance with the Bible consistent with the Old and New Testament precepts 1 Corinthians 7:1-3; Genesis 2:24; 
Matthew 19:4-6


WIN a person to Jesus Christ - New converts bring excitement and infuse freshness into a body.
He said to them, "Go into all the world and preach the good news to all creation.”  Mark 16:15   

DISCIPLE a person in Jesus Christ - Equipping believers gets them grounded in the Word.  During this disciplining process, the person is being conformed to be like Jesus Christ.  God has left all believers here on earth so that the Holy Spirit might indwell and empower them:

To think like Jesus thought……………………………….. Mind of Christ
To minister like Jesus did………………………………….. Works or Ministry of Christ
To be like Jesus…………………………………………………. Character of Christ
“Therefore, go and make disciples of all nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, and teaching them to obey everything I have commanded you.”    Matthew 28:19 -20

SEND a person for Jesus Christ - The world is in darkness and surviving without hope.  Christians have been called to go and bring light and hope to these hurting people.  We must have the compassion of Jesus.
 “But you will receive power when the Holy Spirit comes on you; and you will be my witnesses in Jerusalem and in all Judea and Samaria, and to the ends of the earth." Acts 1:8

If you have made a decision to follow Christ, then the 5 C's are your roadmap to an exciting walk with God! They are the key elements we find in Scripture that helped the disciples turn their world upside down! And for that reason, they're the heart and soul of who we are at CCM. 

Be a growing follower of Christ. A committed Christ follower no longer leads his life; he chooses to follow God in full obedience to Him. 

Live the fulfilling lifestyle. Here at CCM we celebrate our new life in Christ 24/7! He knows us by name, He forgives all our sins, He directs our steps, He gives us the power and desire to live for Him.  

To others in personal vibrant relationships.  

Share the good news to everyone everywhere. Jesus said, "Go into all the world and preach the good news to all creation." 

Your time, passion, talents and possessions. God's work on earth is accomplished by Christ followers who give what they have to bless others.
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